Terms of Service
Last updated:
Terms of Service
Last updated: September 14th, 2026
These Terms of Use govern access to and use of the Caplia platform, products, services and related software (together, the "Platform") operated by Caplia Technologies Ltd ("Caplia", "we", "us", "our").
By creating an account, paying for access, or using the Platform on behalf of a Customer as an Authorised User, you agree to be legally bound by these Terms.
Definitions
In these Terms, the following definitions apply:
“Authorised User” means an individual who is authorised by a Customer to access and use the Platform on the Customer’s behalf, including employees, officers, representatives, founders, investors or other permitted users.
“AI Features” means any artificial intelligence, machine learning, automated processing, scoring, analysis, recommendation, narrative generation or similar functionality provided through the Platform, including Iris, CRI and any successor or replacement features.
“AI Interaction Data” means prompts, questions, messages, feedback, outputs, usage patterns and interaction records generated through use of AI Features.
“Caplia Materials” means all software, technology, algorithms, models, scoring methodologies, workflows, analytics, documentation, designs, branding and other materials owned or controlled by Caplia and made available through the Platform, excluding Customer Data.
“Customer” means the company, organisation or other legal entity that subscribes to, contracts for or otherwise receives access to the Platform.
“Customer Data” means any data, information, documents, content or materials submitted to or processed through the Platform by or on behalf of a Customer or its Authorised Users, including programme data, founder information, company information and uploaded materials.
“Data Access and Platform Data Use Policy” means Caplia’s policy governing access to, processing and use of Platform Data, including restrictions relating to AI Features, which forms part of these Terms.
“Data Protection Laws” means all applicable laws relating to the processing of personal data, including the UK GDPR, Data Protection Act 2018 and any replacement or successor legislation.
“Founder Data” means information, content or materials relating to founders, companies or programme participants that are uploaded, provided or shared through the Platform.
“Personal Data” has the meaning given to it under applicable Data Protection Laws.
“Platform” means Caplia’s software platform, products, services, features, AI functionality, dashboards, tools and related services.
“Platform Data” means Customer Data, Authorised User Data, Founder Data, Company Data, AI Interaction Data, Usage Data and other information generated, uploaded, processed or stored through use of the Platform.
“Programme Data” means information relating to a Customer’s programme, accelerator, investment activity, portfolio, participants or related activities managed through the Platform.
“Usage Data” means technical, analytical, statistical, operational and performance information relating to use of the Platform, including feature usage, system telemetry and performance information, provided that such information does not identify or reasonably identify a Customer, Authorised User or any individual.
“User Content” means any content, information, documents or materials uploaded or submitted by a Customer or Authorised User through the Platform.
1. Nature of the Platform
1.1 Caplia is a software platform that enables founders to organise, present and manage fundraising information, and enables investors to screen, analyse and manage deal flow.
1.2 Caplia provides tools including but not limited to AI-driven data processing, scoring outputs, narrative tools, dashboards, document management, messaging, and analytics.
1.3 Caplia does not:
provide investment advice, financial advice, legal advice or tax advice;
make investment recommendations or endorsements;
act as a broker, arranger, advisor, fiduciary or agent;
hold, transmit or safeguard client money, assets or securities; or
negotiate, execute or complete investments.
1.4 All investment activity occurs off-platform and entirely between users.
1.5 Caplia does not introduce, match, arrange, broker or negotiate investments between users.
2. Regulatory Status and Risk Warning
2.1 Caplia is not authorised or regulated by the Financial Conduct Authority or any other regulatory body.
2.2 The Platform is a technology and information service only.
2.3 All investments are made at your own risk. You acknowledge that:
investments in private companies are high risk;
you may lose all capital invested; and
past performance, scores or signals are not indicators of future performance.
2.4 You are solely responsible for conducting your own due diligence and obtaining independent professional advice where required.
2.5 Caplia does not receive transaction based compensation, success fees, commissions or carried interest of any kind.
3. Eligibility, Accounts and Global Use
3.1 You must be at least 18 years old and have legal capacity to enter into a binding contract.
3.2 The Platform is offered globally. You are responsible for compliance with all local laws, regulations, securities rules and export controls applicable to you.
3.3 You represent and warrant that your use of the Platform does not violate any applicable laws in your jurisdiction.
3.4 You represent and warrant that all information you provide is accurate, complete and not misleading.
3.5 You are responsible for maintaining the confidentiality of your login credentials and all activity on your account.
3.6 Caplia may suspend, restrict, modify or terminate accounts at its sole discretion, with or without notice.
4. Paid Access, Fees, Multi Seat Use and No Refunds
4.1 Access to the Platform is provided on a paid subscription or usage basis.
4.2 Fees are payable in advance as stated at the point of purchase.
4.3 All payments are non-refundable, including but not limited to cases of non-use, dissatisfaction, feature changes, account suspension or termination.
4.4 Founder and investor accounts may include multi seat access. The account holder is responsible for all authorised users and their conduct.
4.5 Caplia may change pricing, plans, seat limits or features at any time.
5. Founder-Specific Terms
5.1 Founders are solely responsible for:
the accuracy and completeness of all uploaded materials;
ensuring they have rights to share all submitted content; and
compliance with applicable laws when fundraising.
5.2 Caplia does not verify the truthfulness of founder-provided information.
5.3 Any scores, signals, labels or statuses, including "verified":
are informational only;
are not endorsements; and
do not guarantee fundraising outcomes.
6. Investor-Specific Terms
6.1 Investors acknowledge that:
Caplia does not assess suitability of investments;
Caplia does not validate founder claims; and
all screening outputs are tools, not advice.
6.2 Investors are solely responsible for investment decisions, structuring, execution and compliance.
6.3 Caplia does not provide personalised investment advice, recommendations or suitability assessments, even where outputs are generated using user specific data.
7. AI, Scores, Outputs and Beta Services
7.1 The Platform uses automated systems, algorithms and artificial intelligence.
7.2 Outputs including scores, insights, recommendations, narratives and statuses:
are generated based on available data;
may be incomplete, inaccurate or outdated;
are not factual statements or predictions; and
should not be relied upon as investment, financial or business advice.
7.3 Caplia makes no representations as to accuracy, completeness or fitness for purpose of any outputs.
7.4 Certain features or the Platform as a whole may be designated as beta, early access or pre release. Beta services are experimental, may be modified or withdrawn at any time, and may contain errors or interruptions.
7.5 You accept all risks associated with beta use and acknowledge reduced reliability and availability.
7.6 Use of AI features is also subject to Caplia’s Data Access and Platform Data Use Policy, which sets out how Customer Data, Founder Data, Authorised User Data and other Platform Data may be accessed, processed and used in connection with the Platform’s AI features. Caplia shall only use such data in accordance with those restrictions and safeguards.
8. Intellectual Property and Score Sharing
8.1 All intellectual property rights in the Platform, including software, algorithms, models, scoring methodologies, signals, outputs, branding, content and design, are owned by Caplia or its licensors.
8.2 No rights are granted except a limited, non-exclusive, non-transferable, revocable licence to use the Platform during your subscription.
8.3 You retain ownership of your submitted content. You grant Caplia a limited, worldwide, royalty-free licence to host, store, process and use such content solely to provide, operate, maintain, secure and improve the Platform in accordance with these Terms and the Data Access and Platform Data Use Policy. Caplia shall not use Customer Data, Founder Data or confidential materials in an identifiable or attributable form for purposes outside the relevant Platform context.
8.4 Scores, profiles and outputs may be shared publicly by users. Caplia is not responsible for downstream use, interpretation or reliance by third parties.
8.5 You may not copy, reverse engineer, extract, scrape or reproduce any part of the Platform or scoring logic.
9. Data Access, Platform Data and AI Use
9.1 Customer Data, Founder Data and other Platform Data are used by Caplia in accordance with the Data Access and Platform Data Use Policy available as Schedule 1 of these terms.
9.2 Caplia may access and process Platform Data only as necessary to provide, operate, maintain, secure and improve the Platform, subject to the restrictions set out in the Data Access and Platform Data Use Policy.
9.3 Caplia does not sell Customer Data or use identifiable Customer Data, Founder Data, confidential materials or uploaded content to train general AI models or provide identifiable outputs to other users.
9.4 Where Caplia processes personal data on behalf of a Customer, the parties' obligations are governed by the Data Processing Agreement.
10. Confidentiality and Data
10.1 Caplia provides tools that allow users to control sharing and visibility of information within the Platform. Users remain responsible for information they choose to share with other users. Caplia does not control or guarantee confidentiality obligations between users unless expressly agreed.
10.2 Any NDAs or confidentiality arrangements are between users only.
10.3 Caplia is not responsible for unauthorised disclosure of information by users.
11. Prohibited Use and Content Control
11.1 You must not:
upload unlawful, misleading or infringing content;
misuse or attempt to manipulate scores or systems;
access the Platform for competitive intelligence or reverse engineering; or
interfere with Platform security or availability.
11.2 Caplia reserves unilateral rights to remove, restrict, suppress, re score, de list or modify any content, profile, score or account at its sole discretion, without notice.
12. Disclaimers
12.1 The Platform is provided "as is" and "as available".
12.2 To the fullest extent permitted by law, Caplia disclaims all warranties, express or implied, including merchantability, fitness for purpose and non-infringement.
13. Limitation of Liability
13.1 To the maximum extent permitted by law, Caplia shall not be liable for any:
loss of capital or investment losses;
loss of profits, revenue, data or opportunity; or
indirect, consequential or economic loss.
13.2 Caplia’s total liability, if any, shall not exceed the fees paid by you in the preceding 12 months.
14. Indemnity
14.1 You agree to indemnify and hold harmless Caplia, its directors, officers and employees against all claims, losses and liabilities arising from:
your use of the Platform;
your content;
your investment activities; or
your breach of these Terms.
15. Termination
15.1 Caplia may terminate or suspend access at any time without notice.
15.2 Upon termination, all licences granted to you immediately cease.
16. Amendments
16.1 Caplia may amend these Terms at any time. Continued use constitutes acceptance.
17. Governing Law, Jurisdiction and Dispute Resolution
17.1 These Terms are governed by the laws of England and Wales.
17.2 Any dispute arising out of or in connection with these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where arbitration is elected under clause 17.4.
17.3 You agree that any claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective or representative proceeding.
17.4 Where permitted by law, Caplia may elect to resolve disputes through confidential, binding arbitration in London under the rules of the London Court of International Arbitration. This election may be made on a case by case basis at Caplia’s discretion.
18. Contact
18.1 Caplia Technologies Ltd
Email: hello@caplia.ai
Website: www.caplia.com.
By using Caplia, you acknowledge that you understand and accept these Terms in full.
Schedule 1 – Data Access, Platform Data Use and AI Commitments
This Schedule forms part of the Terms of Service between Caplia Technologies Ltd ("Caplia") and the Customer.
This Schedule sets out the permitted access, processing and use of Customer Data, Founder Data, Authorised User Data and other Platform Data in connection with the Platform, including Caplia’s AI Features.
1. Purpose and Scope
1.1 This Schedule governs how Caplia may access, process, store, analyse and use Platform Data in connection with providing, operating, maintaining, securing and improving the Platform and Services.
1.2 Caplia’s access to Platform Data is limited to the purposes set out in these Terms and this Schedule and does not grant Caplia ownership of Customer Data or any right to use Customer Data, Founder Data, Company Data or Confidential Information outside the purposes expressly permitted.
2. Permitted Access and Use of Platform Data
2.1 Caplia may access, process, store, analyse and use Customer Data, Authorised User Data, Founder Data, Company Data, AI Interaction Data, Usage Data and other Platform Data only to the extent reasonably necessary to:
provide, operate and maintain the Platform;
provide customer support and troubleshoot issues;
administer user accounts and permissions;
maintain security and prevent abuse or misuse;
monitor performance and reliability;
comply with legal obligations; and
carry out lawful business administration activities.
2.2 Caplia may use Platform Data to improve and develop the Platform, Services and AI Features only where such use is carried out using aggregated and/or anonymised data that does not identify or reasonably identify the Customer, any Authorised User, any Founder, any Company, any Programme Participant or any Confidential Information.
2.3 Caplia shall not use Customer Data, Founder Data, Company Data, uploaded materials, data room content, pitch decks, conversations, proprietary information, unpublished research, trade secrets, technical information or Programme Data in an identifiable, attributable, company-specific or traceable form for purposes outside the relevant Customer, Founder, Company or Programme context, except where necessary to provide the Services to the relevant Customer or authorised recipient.
3. AI Features and Data Use
3.1 Caplia’s AI Features, including Iris, CRI and related functionality, are designed to operate within the relevant Customer, Authorised User, Founder, Company or Programme context.
3.2 Caplia shall not use Customer Data, Founder Data, Company Data, uploaded materials, data room content, pitch decks, conversations, proprietary information, unpublished research, trade secrets, technical information or Programme Data to train any:
general artificial intelligence model;
external artificial intelligence model; or
artificial intelligence model used outside the relevant Customer, Authorised User, Founder, Company or Programme context.
3.3 Caplia shall not use one Customer’s, Founder’s, Company’s or Authorised User’s confidential information to generate identifiable, attributable or company-specific outputs, recommendations, summaries or advice for another Customer, Founder, Company, Authorised User or Programme Participant.
3.4 Where information has been intentionally shared, permissioned or made visible by a Customer, Founder, Company or Authorised User through the Platform, Caplia may process and display such information in accordance with the sharing settings and functionality selected by the relevant user.
4. Usage Data, Analytics and Platform Improvement
4.1 Caplia may use Usage Data, aggregated data, anonymised data, metadata, telemetry, AI Interaction Data, derived insights and learnings generated through use of the Platform to:
operate and maintain the Platform;
monitor performance and security;
improve Platform functionality;
develop AI Features;
improve workflows and analytics; and
develop related products and services.
4.2 Any such use shall only be undertaken where the data is aggregated and/or anonymised and does not identify or reasonably identify:
the Customer;
any Authorised User;
any Founder;
any Company;
any Programme Participant; or
any Customer Confidential Information.
4.3 Caplia shall not sell Customer Data or disclose Customer-identifiable Confidential Information to third parties except where:
required by law;
necessary to provide the Services;
necessary for authorised subprocessors or professional advisers;
permitted under these Terms; or
expressly agreed in writing by the Customer.
5. Ownership of Data
5.1 Nothing in these Terms or this Schedule transfers ownership of Customer Data, Founder Data, Company Data or Confidential Information to Caplia.
5.2 The Customer retains ownership of Customer Data submitted to the Platform.
5.3 Founders and Companies retain ownership or control of their own information and materials uploaded or shared through the Platform, subject to any rights granted under these Terms and any applicable user terms.
5.4 Caplia owns:
the Platform;
Caplia Materials;
AI Features;
scoring methodologies;
workflows;
analytics infrastructure; and
aggregated insights and learnings generated from Platform operation,
provided that such ownership does not grant Caplia the right to use Customer Data, Founder Data, Company Data or Confidential Information in an identifiable, attributable or non-aggregated form outside the relevant Customer, Founder, Company or Programme context.
6. Access Controls and Security
6.1 Caplia’s access to Platform Data shall be controlled operational access required to provide, support, secure and maintain the Platform.
6.2 Such access does not constitute unrestricted ownership of Customer Data or permission to use Customer Data, Founder Data, Company Data or Confidential Information outside the purposes set out in these Terms and this Schedule.
6.3 Caplia shall apply reasonable technical, organisational and operational safeguards designed to reduce the risk of Customer Data, Founder Data, Company Data or Confidential Information being disclosed to, inferred by or surfaced to another Customer, Authorised User, Founder, Company or Programme Participant, except where such information has been intentionally shared or permissioned through the Platform.
7. Customer and User Responsibilities
7.1 Customers and Authorised Users are responsible for ensuring they have all necessary rights, permissions and authority to upload, submit or share materials through the Platform.
7.2 Customers and Authorised Users must not upload information that they are not authorised to share, including:
third-party confidential information;
unpublished research;
unfiled patent details;
trade secrets belonging to another party;
export-controlled information;
special category personal data;
regulated personal data; or
information restricted by contractual, employment, investment, grant or other obligations.
7.3 Customers are responsible for ensuring that information submitted to the Platform is accurate, lawful and appropriately shared.
8. Relationship with Data Protection Terms
8.1 Where Caplia processes Personal Data on behalf of a Customer, such processing shall be governed by the Data Processing Agreement set out in Schedule 2.
8.2 Nothing in this Schedule alters the parties’ obligations under applicable Data Protection Laws or the Data Processing Agreement.
8.3 Caplia may process Personal Data as an independent controller where necessary for its own legitimate business purposes, including account administration, billing, security monitoring, fraud prevention, legal compliance and management of its commercial relationship with Customers.
9. Interpretation
9.1 In the event of any conflict between this Schedule and any other Caplia policy relating to Platform Data use, this Schedule shall prevail unless expressly stated otherwise.
9.2 The Customer acknowledges that the restrictions and safeguards contained in this Schedule are material terms of the agreement between Caplia and the Customer.
Schedule 2 – Data Processing Agreement
This Schedule forms part of the Terms of Service between Caplia Technologies Ltd ("Caplia") and the Customer.
This Schedule applies where Caplia processes Personal Data on behalf of the Customer as a processor under applicable Data Protection Laws.
1. Definitions and Interpretation
1.1 For the purposes of this Schedule:
"Controller", "Processor", "Data Subject", "Personal Data", "Processing", "Process", "Processed", and "Subprocessor" shall have the meanings given to them under applicable Data Protection Laws.
"Data Protection Laws" means all applicable laws relating to the processing of Personal Data, including the UK General Data Protection Regulation, the Data Protection Act 2018 and any successor or replacement legislation.
"Customer Personal Data" means Personal Data processed by Caplia on behalf of the Customer under these Terms.
"Customer Instructions" means the documented instructions provided by the Customer regarding the processing of Customer Personal Data, including those contained in these Terms, this Schedule, the Customer’s use of the Platform and any written instructions agreed between the parties.
"Security Incident" means any actual unauthorised access to, disclosure of, loss, alteration or destruction of Customer Personal Data processed by Caplia.
2. Roles of the Parties
2.1 The parties acknowledge and agree that:
(a) the Customer is the Controller of Customer Personal Data submitted to the Platform for the Customer’s own programme administration, operations or business purposes;
(b) Caplia is the Processor of Customer Personal Data where it processes such Personal Data on the Customer’s documented instructions;
(c) Caplia may act as an independent Controller in respect of Personal Data processed for its own legitimate business purposes, including account administration, billing, security monitoring, fraud prevention, legal compliance and management of its commercial relationship with the Customer.
2.2 Each party shall comply with its respective obligations under applicable Data Protection Laws.
3. Processing Instructions
3.1 Caplia shall process Customer Personal Data only:
(a) to provide the Platform and Services;
(b) in accordance with the Customer Instructions; and
(c) as otherwise required by applicable law.
3.2 Caplia shall not process Customer Personal Data for any purpose incompatible with the Customer Instructions.
3.3 The Customer authorises Caplia to process Customer Personal Data as necessary to provide, operate, maintain, secure and support the Platform, including:
account administration;
user management;
technical support;
troubleshooting;
security monitoring;
system maintenance;
performance monitoring; and
service availability management.
4. Customer Responsibilities
4.1 The Customer is responsible for ensuring that:
(a) it has provided all necessary privacy notices and obtained all required permissions, rights and lawful bases for processing Customer Personal Data through the Platform;
(b) its instructions to Caplia comply with applicable Data Protection Laws; and
(c) it does not upload or provide Personal Data to the Platform where it is prohibited from doing so.
4.2 The Customer shall not upload Special Category Data or criminal offence data unless expressly agreed in writing with Caplia and appropriate safeguards have been agreed.
5. Caplia Obligations
5.1 Caplia shall:
(a) process Customer Personal Data only on the Customer’s documented instructions;
(b) ensure that persons authorised to process Customer Personal Data are subject to appropriate confidentiality obligations;
(c) implement appropriate technical and organisational measures to protect Customer Personal Data;
(d) assist the Customer, taking into account the nature of processing, with responding to Data Subject rights requests;
(e) assist the Customer with compliance obligations relating to security, breach notification, impact assessments and regulatory consultations where required by applicable Data Protection Laws; and
(f) delete or return Customer Personal Data in accordance with clause 9 of this Schedule.
6. Security Measures
6.1 Caplia shall maintain appropriate technical and organisational security measures designed to protect Customer Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
6.2 Such measures may include:
access controls;
authentication controls;
encryption where appropriate;
security monitoring;
system resilience measures;
backup and recovery procedures;
vulnerability management; and
staff confidentiality obligations.
6.3 The Customer acknowledges that no method of electronic storage or transmission is completely secure, and Caplia shall maintain security measures appropriate to the risks associated with the processing.
7. Subprocessors
7.1 The Customer authorises Caplia to appoint Subprocessors to process Customer Personal Data where necessary to provide the Platform and Services.
7.2 Caplia shall:
(a) ensure that Subprocessors are subject to contractual obligations that provide an appropriate level of data protection;
(b) remain responsible for the acts and omissions of its Subprocessors to the extent required by applicable Data Protection Laws; and
(c) ensure that Subprocessors process Customer Personal Data only for authorised purposes.
7.3 Caplia shall maintain a list of approved Subprocessors and shall provide reasonable notice of any intended changes.
7.4 Where the Customer objects to a proposed Subprocessor on reasonable data protection grounds, the parties shall discuss appropriate alternatives in good faith.
8. International Transfers
8.1 Caplia shall not transfer Customer Personal Data outside the United Kingdom except where permitted under applicable Data Protection Laws.
8.2 Where Customer Personal Data is transferred internationally, Caplia shall ensure that appropriate safeguards are implemented, which may include:
an adequacy decision;
the UK International Data Transfer Agreement;
UK Addendum to the EU Standard Contractual Clauses; or
another lawful transfer mechanism recognised under applicable Data Protection Laws.
9. Return and Deletion of Data
9.1 Upon termination of the Services, Caplia shall, at the Customer’s choice, delete or return Customer Personal Data processed on behalf of the Customer, unless retention is required by applicable law.
9.2 This requirement does not apply to:
(a) anonymised or aggregated information that no longer identifies the Customer, an individual or any Data Subject; or
(b) Personal Data retained by Caplia where it acts as an independent Controller for its own lawful business purposes.
10. Data Subject Requests
10.1 Where Caplia receives a request from a Data Subject relating to Customer Personal Data processed on behalf of the Customer, Caplia shall:
(a) notify the Customer where legally permitted; and
(b) provide reasonable assistance to enable the Customer to respond.
10.2 Caplia shall not respond directly to such requests except where required by law.
11. Personal Data Breaches
11.1 Caplia shall notify the Customer without undue delay after becoming aware of a Security Incident affecting Customer Personal Data.
11.2 Where available, Caplia’s notification shall include:
the nature of the Security Incident;
the categories of Personal Data affected;
the likely consequences; and
measures taken or proposed to address the incident.
11.3 Caplia shall provide reasonable cooperation to assist the Customer with any regulatory notification obligations.
12. Audit Rights
12.1 Caplia shall provide the Customer with information reasonably necessary to demonstrate compliance with this Schedule and applicable processor obligations.
12.2 The Customer may request reasonable information relating to Caplia’s processing activities and security measures.
12.3 Any audit shall:
(a) be conducted on reasonable notice;
(b) take place during normal business hours;
(c) not unreasonably disrupt Caplia’s operations; and
(d) preserve the confidentiality and security of Caplia’s systems and information.
13. AI Features and Personal Data
13.1 Where AI Features process Customer Personal Data, Caplia shall process such Personal Data in accordance with this Schedule and the Data Access, Platform Data Use and AI Commitments Schedule.
13.2 Caplia shall not use Customer Personal Data processed on behalf of the Customer to train general AI models or external AI models.
13.3 Any use of aggregated or anonymised data for Platform improvement shall be carried out only where such data does not identify or reasonably identify the Customer, Authorised Users or Data Subjects.
14. Liability and Relationship with Terms
14.1 This Schedule forms part of the Terms of Service between Caplia and the Customer.
14.2 In the event of conflict between this Schedule and the Terms regarding the processing of Personal Data, this Schedule shall prevail.
Looking for more information?
Visit the Help Center for in depth resources or connect with our support team.